Legal

Privacy Policy

Effective date: January 1, 2025 · Last updated: June 2025

Pronto Schedule ("Pronto Schedule," "we," "us," or "our") operates an AI-powered booking automation service that communicates with end users via SMS text messaging. This Privacy Policy describes how we collect, use, and protect information when you or your customers interact with our service.

SMS / Text Messaging Disclosure By providing a phone number and engaging with our SMS booking service, you consent to receive automated text messages related to appointment booking, confirmations, reminders, and updates. Message frequency varies based on booking activity. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

1. Information We Collect

We collect information in the following ways:

Phone numbers provided by customers when initiating a booking via SMS
Message content — the text of SMS conversations between the AI agent and customers, stored to enable conversation continuity
Appointment details — dates, times, service type, and any information exchanged during the booking process
Business owner information — name, phone number, email, and Google Calendar access provided during setup
Usage data — system logs, timestamps, and webhook data generated during normal operation

2. How We Use Your Information

To operate the AI booking agent and process appointment requests
To send SMS confirmations, updates, and notifications related to bookings
To notify business owners of booking changes via SMS
To maintain conversation history accessible through the contractor portal
To sync appointment data with connected Google Calendar accounts
To improve system reliability and troubleshoot issues

We do not sell, rent, or share your personal information or SMS opt-in data with third parties for marketing purposes. SMS consent and phone numbers will not be shared with any third party for their own marketing.

3. SMS Messaging & 10DLC Compliance

Our SMS service operates under the 10DLC (10-Digit Long Code) framework and complies with CTIA Messaging Principles and the Telephone Consumer Protection Act (TCPA).

Opt-in: Customers initiate SMS communication by texting our number first, or by providing explicit consent through a business's intake process
Opt-out: Customers can reply STOP at any time to immediately unsubscribe from all messages. We will send one final confirmation and no further messages
HELP: Customers can reply HELP to receive support contact information
Message frequency: Varies depending on booking activity — typically 1–5 messages per booking event
Message and data rates may apply based on the customer's mobile carrier plan

4. Data Sharing and Third Parties

We share data only with the following service providers, solely to operate the platform:

Vonage — SMS delivery infrastructure. Vonage processes message content to deliver texts. See Vonage's Privacy Policy
Google — Calendar integration. Appointment data is written to and read from connected Google Calendar accounts. See Google's Privacy Policy
MongoDB — Conversation history and booking data are stored in a hosted database
n8n — Our automation platform processes booking logic

We do not disclose personal information to any other third parties unless required by law.

5. Data Retention

SMS conversation history and booking records are retained for as long as the business account is active, plus up to 90 days after account termination, unless an earlier deletion is requested. Business owners may request deletion of customer data at any time by contacting us.

6. Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, or loss. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our service is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Opt out of SMS communications at any time by replying STOP
Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us at the address below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions, data requests, or SMS opt-out assistance:

Email: privacy@prontoschedule.com
Business address: 248 Serenity Dr, Sparta, TN 38583