Legal

Terms of Service

Effective date: January 1, 2025 · Last updated: June 2025

These Terms of Service ("Terms") govern your access to and use of the Pronto Schedule booking automation platform ("Service"), operated by Pronto Schedule ("Pronto Schedule," "we," "us," or "our"). By signing up for or using our Service, you agree to be bound by these Terms.

SMS Terms Summary By using Pronto Schedule, you authorize us to send automated SMS messages to phone numbers provided in connection with your account for the purpose of booking automation. Message and data rates may apply. Customers of your business can opt out by replying STOP. This service is provided for legitimate business booking purposes only.

1. Acceptance of Terms

By accessing or using Pronto Schedule, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and agree to comply with these Terms and all applicable laws and regulations, including those governing SMS communications (TCPA, CTIA guidelines, and carrier requirements).

2. Description of Service

Pronto Schedule provides an AI-powered booking automation system that:

Receives and responds to inbound SMS messages from your customers regarding appointment booking
Integrates with Google Calendar to create, update, and cancel appointments
Sends automated SMS notifications to business owners and customers
Stores conversation history in a secure database accessible via a contractor portal

The Service is provided on a subscription basis at the rates agreed upon at time of purchase. SMS costs are passed through at cost based on Vonage's current pricing and are billed separately or in addition to the subscription fee.

3. SMS Messaging & Your Responsibilities

As a business using Pronto Schedule to send SMS messages to your customers, you are responsible for:

Ensuring you have proper consent from all customers whose phone numbers you provide or who contact the system
Complying with the Telephone Consumer Protection Act (TCPA) and all applicable state laws regarding SMS messaging
Ensuring your use of the SMS features complies with CTIA Messaging Principles and Practices
Honoring all opt-out requests — any customer who replies STOP must not receive further messages
Only using the Service for legitimate business appointment booking purposes
Not using the Service to send spam, unsolicited marketing, or prohibited content

You agree to indemnify and hold Pronto Schedule harmless from any claims arising from your failure to obtain proper SMS consent or your misuse of the messaging features.

4. Acceptable Use

You agree not to use the Service to:

Send messages to individuals who have not consented to receive them
Transmit spam, bulk unsolicited messages, or misleading content
Violate any applicable law or regulation
Impersonate any person or entity
Interfere with or disrupt the integrity or performance of the Service
Attempt to gain unauthorized access to any part of the Service or its infrastructure

We reserve the right to suspend or terminate accounts that violate these requirements, including accounts that generate carrier complaints or spam reports.

5. Subscription, Billing, and SMS Costs

The Service is billed monthly at the agreed subscription rate. SMS messaging costs are billed at Vonage's pass-through rates with no markup from Pronto Schedule. You are responsible for all charges incurred under your account. Subscription fees are non-refundable except as required by applicable law. We reserve the right to adjust pricing with 30 days' written notice.

6. AI-Generated Responses

The booking agent uses artificial intelligence to generate responses to customer messages. You acknowledge that:

AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate
You are responsible for monitoring the system and correcting any errors
Pronto Schedule does not guarantee that the AI will handle every booking scenario correctly
You should have a process in place to handle edge cases and customer escalations

7. Google Calendar Integration

The Service integrates with your Google Calendar account. By connecting your Google Calendar, you authorize Pronto Schedule to read, create, update, and delete calendar events on your behalf. You may revoke this access at any time through your Google account settings.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We handle customer data, SMS content, and calendar information as described in the Privacy Policy.

9. Intellectual Property

The Pronto Schedule platform, including its software, design, workflows, and AI systems, is owned by Pronto Schedule and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your business purposes during the term of your subscription.

10. Disclaimers and Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated booking responses will always be accurate.

To the fullest extent permitted by law, Pronto Schedule's total liability to you for any claim arising from use of the Service shall not exceed the total subscription fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pronto Schedule and its officers, employees, and agents from and against any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights, including TCPA or carrier regulations related to SMS messaging.

12. Termination

Either party may terminate the subscription at any time with 30 days' written notice. We may suspend or terminate your account immediately if you breach these Terms, violate SMS regulations, or if required by a carrier or regulatory authority. Upon termination, your access to the Service will cease and your data will be retained per our Privacy Policy retention schedule.

13. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in White County, Tennessee.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms:

Email: legal@prontoschedule.com
Business address: 248 Serenity Dr, Sparta, TN 38583